Himberger planned to travel to Atlantic City in July 2020 for the show. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. 1-833-321-1231 These Britrail England Flexi Passes are taking forever to refund. Authorization Form . You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? She lost her engagement ring in a rental car. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. There are mice in my vacation rental! This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. So you have to live in California to get your money back. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Warning Related to COVID-19 and Other Diseases or Illnesses. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. On December 13, 2022, I received the tickets from Vivid. This FAQ explains our general policy and approach. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. . Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Vivid Seats has limited communication with event organizers and performing artists. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Cancellation Policy : Vivid Seats Customer Support If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Home | Ticket Purchase Settlement Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. As our Sales Terms and Conditions state, all sales are final. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Then this happened, names, numbers, and email addresses of the Discover executives. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Please keep your tickets in a safe place. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. The AAAs rules are available at www.adr.org. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Terms of Use | Vivid Seats Terms of Service apply. The total price was $1405.95. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Oh, Loosey! SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Can I get my 173,116 Chase Ultimate Rewards points refunded? Glossary of Common Industry Terms. . These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. They only refund the ticket cost though, but for the fees they give you store credit. Can a vacation rental host cancel my stay and keep my money? When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. You can access DoNotPay from your web browser. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . What do I do if my event is cancelled? These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. . Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. These tickets are marked on the listing as "Zone Seating." We are not always notified if a show is postponed, rescheduled or cancelled. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). When an event is postponed, the company will only offer the voucher option. Subscribe now. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Vivid Seats allows refunds under specific conditions. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. Ive written several stories about shows that kept getting postponed. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. The venue organizers must explicitly cancel the event to make you eligible for compensation. Yes Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. You represent that you are legally able to enter into a binding contract. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. (Weve published them since then; here are the executive contacts for Vivid Seats.). This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. This site is protected by reCAPTCHA and the Google Can I get a refund for this rescheduled show from Vivid Seats? Just because it never happened doesnt mean they cant get back together. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. And Discover Discover! But six months later, Discover found that the charge was valid. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Please contact the claims administrator if you have any questions. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. I couldnt even find out if they offered a credit or refund, he says. The company has previously. So why is it holding on to Himbergers money? RYADD was also forced to settle with Virginia authorities over the same practices. Thats over 18 months after we bought the tickets, he says. See all 28 articles. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Event organizers apparently hoped to keep the ticket money. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Vivid Seats will provide you with a form to complete. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to This email will be used to sign into all New York sites. I want a $1,100 refund for my Samsung electric stove. Vivid Seats $7.5 Million Covid Refund Settlement Approved Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Vivid Seats's third-party sellers list and sell the tickets. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Vrbo offered a refund after my husband lost his job. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Himberger checked this site for executive contacts but couldnt find any. i Our wait time is longer than normal. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. According to court documents, the claim submission deadline has passed. You do not have to do anything to receive this credit. Youve got some Janning to do! Any tickets purchased in advanced will be refunded. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Our app can even help you lower your bills. Aegean Airlines refunds one ticket but not the other. We publish the names and emails of customer service managers. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. But whats this $452 bill? General Terms 28. The hosts cancellation policy will apply as usual. Theres also a 100% Buyer Guarantee that looks oh-so-good. Now, VividSeats did respond online saying, According to this tweet, if you want a refund check your email for official information.. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Thanks for your patience. We are the sole interpreter of this sites intended and acceptable use. The exact delivery location for Special Delivery orders will be designated by the seller. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Most complaints are from ticket billing and delivery issues. All users must comply with all local, state, federal and international laws, ordinances and regulations. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Livid With VividHow To Demand a Vivid Seats Refund. But the company was just following its rules. This field is for validation purposes and should be left unchanged. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. There was absolutely no way to talk to a human. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. . As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. See the updated dates below. The AAAs rules are available at www.adr.org. Vivid Seats allows refunds under specific conditions. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. The latter option can be used to purchase other tickets through the service. Vivid Seats Settlement - Home If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Users of this site acknowledge that they do not acquire any ownership rights by using the site. How do I get my compensation? While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Our goal is to make your search and purchasing experience as easy and efficient as possible. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. For more information, see the settlement website. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time.