In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Booked a trip just before covid hit which had to be canceled for obvious reasons. Four excursions that I wanted are already sold out. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Then in Philadelphia After an Viking Announces Return of European River Cruises in July - Travel Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. The Rhine River in general is not that deep. In June, there were places along the Po that completely dried up. Will the drought in Europe affect your river cruise vacation? Business Section was crowded 8 units wide while first class just in front Viking Ocean and River is currently operating all upcoming scheduled itineraries. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. 4. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. We will never try Viking again! We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. #1. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Media Center - Press Releases - Viking Cruises Why didn't Viking pay to dock? Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Only in very rare circumstances are the sailings canceled outright. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Think 3 times before booking with Viking!!! coach. Viking is bringing back river cruises to Europe in July. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Heres what you need to know. European Cruise River Levels Are Falling To Critical Levels - Travel Codex Posted September 18, 2021. This was not the case. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. I also booked this trip years ago when there was . If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Enrollment required. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! This account has been claimed by Viking River Cruises customer service / representatives through our verification process. . The flight from Amman Jordan to When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Scheduled and rescheduled elder family care and pet sitting services. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Share. Booking # XXXXXXX We only wanted our money to be applied to another cruise in 2023. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. On the next British Airways flight from London to Philadelphia, The ), We booked a cruise in 2019 to sail early in 2020. I appreciate the time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Viking Ocean and River is currently operating all upcoming scheduled itineraries. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . But our plea was denied. You will be cruising, you will be enjoying," he said. Water levels are unpredictable and can vary day by day, depending on what the weather brings. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. He lied. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Change of travel requirements after full payment received/ignoring request for full refund. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Only in very rare circumstances are the sailings canceled outright. The other typical plan is to put the passengers on buses to get around the affected areas. Viking allows those who book the most expensive rooms to book first. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Not enough for the money hungry cruise line. This was really The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. I told a member of staff about this and was directed to use a toilet on the top deck. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Vikings inability to resolve an issue with their on line booking. A sales representative ******. scott@travelcodex.com, For updates: The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Utter and total joke. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Because there was no time for a further delay, we paid the tickets to the airline. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. This complaint has been resolved automatically due to user's inactivity. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. I had to cancel due to ill health and provided over five months notice. Published on May 21, 2021. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Risk-Free Guarantee - Viking River Cruises Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Multiple tests were run, including a Covid test, which came back positive. Viking European River Cruises - 6 Key Must-Knows Before You Go Call us at 800-454-0927 to speak to a Cruise Concierge today. 2023 Trustpilot, Inc. All rights reserved. Cruises beginning in 2009, this is not the first error and being loyal Any comments Viking? My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Viking Cruise Offers #7. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. (The consumer indicated he/she DID NOT accept the response from the business. Most all other cruise lines have dropped this mandate. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. The whole experience was a disaster. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Holland America Cruise Line | Travel Requirements & Safety Protocols. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Find out how we combat fake reviews. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). Learn to how to find the cheapest awards. The booking # is *******. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. took the call and told us that schedule wouldn't be available most likely till January 2023. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. Confirmation attached. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. The cruise was cancelled due the pandemic ($11,367.50) Viking cancels all Russian river cruise itineraries - TTG Subscribe to Apple News. The first example of river distress is the Po River in Northern Italy. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. With many Christmas markets closed, river cruise lines cancel sailings The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. BBB Business Profiles may not be reproduced for sales or promotional purposes. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Because we were given a voucher, we can not get out money back. What? ***. A drinks package at the original cost, when I first tried to book it. Sure we were free but that's no excuse. Viking Cruises chairman: 'COVID is really behind us' - Fortune Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We paid for the trip and had trip insurance. But all was not lost. Coach would have been better. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Cancellation conditions 2. Royal Caribbean International | Travel Requirements & Safety Protocols. Viking collects 3 fares for a 2 person room. We booked a river cruise from Istanbul to Venice. They also issued non refundable vouchers for our port excursions. Courtesy Sheila Davies. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 I will never travel with Viking . Had a planned eastern European river cruise starting mid-October for over a year. Booking number: *******. Originally booked in 2020, paid in full. We paid 529+40 USD purchasing fees each for the tickets. Some years, low water levels caused disruptions as early as June and some years as late as October. Booking XXXXXXX. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. Telling us that a voucher has no cash value is a shoddy business practice at best. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Couple fights to get full cash refund on $15K Viking River Cruise We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Refund on premium air payments that we did not receive in premiumservice. We will be again canceling our trip. See details. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland If have a river cruise planned for the end of the summer or the fall, should you be concerned? We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Viking will not honor this request. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. 140 complaints closed in the last 12 months. US. Refund or partial credit. Viking Shores and Fjords - SEPT 2021 - Cancelled? 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York.