Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. The first hour was just kind of introduce of the position and the company. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 I am aware of other accessory and grooming policies that your airline has. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. The process took 4 weeks. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Designed for small to medium businesses. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". It consists of five questions. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Great job! Interviews for Top Jobs at Qantas. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". how did you handle it? Find departure and arrival information and view ouron time performance. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Compare and book travel insurance for your next trip. Founded in 1920, they are one of the oldest airlines in the world. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Have you ever had a job where you provided service over the phone? I also have a lot of experience in different point-of-sale programs and the Sage CRM program. Interviews for Top Jobs at Qantas. How to connect with us through Social media platforms. . Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. I interviewed at Qantas in Feb 2023. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Get ready for your big adventure with our dedicated family section. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. The process took 4 weeks. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Excellent! Sydney NSW. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). There was a question about working in a high pressure environment Did you develop an action plan with them? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. I applied the position online, and it took one month to process. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. I interviewed at Qantas (Sydney) in Sept 2018. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Free interview details posted anonymously by Qantas interview candidates. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Book city tours, hop-on-hop-off buses, organised tours and more. Makes sense! Options for mobility and medical assistance and first-time flyers. Work life balance is great. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Ways to check-in for your flight including online and on your mobile. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . I applied online. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. How to apply. There was about a month or two wait between each step. The process took 3 weeks. What key skills from that experience would you bring to this role? The process took 3 months. We had to come up with an ad campaign for Qantas. Search and book from over 15,000 cruise itineraries. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Also, how exactly will this benefit you in this role? You can track your Qantas Points, shop and more. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Upgrade my browser. It is just talking into the computer or phone (depending on what you use). Would you have any issues in doing this? What ideas have you brought to a previous role that have benefitted other staff? Have you ever worn a uniform at another job before? I got chat interview with Qantas. Describe a time when you went gone over and beyond for a customer? Further details of this will be explained to you during the recruitment process. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Can you talk about a time when you worked effectively with others as part of a team? In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Join Qantas Frequent Flyerorsubscribe to Red Email today. Tried to book the same flights online and it said "flight full". From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Why do you want to be a customer service agent? Then we had group activity and interview with a Qantas staff. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. 2. Nice job! I got chat interview with Qantas. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. 2 of them, i just need to say yes or no. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. They wasted my time and effort and advise me to reapply if I am still interested in their company. The process took 3 months. What is the hiring process for remote jobs at Qantas? If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Good job! Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Responsibilities. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. The medical costs approximately $450. I interviewed at Qantas (Sydney) in June 2017. Looking for some holiday inspiration? Darwin High School. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work.