. In the top right corner, you'll see a little chat icon near the bell icon. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 1 6 Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone I would like to report down wires in my back yard for the second time. Report Issues with Your Xfinity Services - Xfinity Support Thanks. Reporting A Downed Dangerous Pole | AT&T Community Forums The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do you fix an exposed wire without electrical tape? Question: Does Comcast Hve To Repair A Cut Cable Line Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Scan this QR code to download the app now. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. 70% of power outages are caused by major weather. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I am at a loss. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Hello @ryanray.rr81 and thank you! Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I think it may be the original phone line. Press 0 a lot. Select Start Troubleshooting to begin your modem restart. In order to get started can you please send me a Modmail message with your full name and service address? Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. #iworkforComcast I am an Official Xfinity Employee. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Let us know. 5. A coaxial cable is capable of carrying current. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. ARA - Utility Regulation - Houston How do I talk to a real person at Comcast? How do I report an above ground cable down? However, its critical not to cut into a power line, as you know. How to stay in touch with Verizon during an emergency Please send us a PM with your first and last name, as well as house numbers to your service address. Scroll down and select Manage Internet. X | `>`. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Click Continue. Responsible . What to do if you see a downed power line - Pacific Gas and Electric Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Choose the option that best describes your situation. I called on 7/20/21 to report this issue and no-one has been to fix the wires. What to expect: Your complaint will be posted online in a public database. It's not the power line and I don't think it's the regular cable either because there's no service outage. It's infuriating. Our community is your official source on Reddit for help with Xfinity services. Remember: This number is just for unburied ground cables. Say "No account." .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Downed Wires | Baltimore Gas and Electric Company We have made changes to keep employees safe so response and call times may be longer than usual. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. When should we expect this to be corrected? Provide your account info and say, Line is down., Dont have AT&T service? Let us know. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). The action you just performed triggered the security solution. How to Reach a Real Person at Comcast/Xfinity. How to report a downed wire if I'm not a customer? When asked if you want to order new service, say "No." I hope youre having a great week so far! I really appreciate you being a member of the Comcast Family! . I have a downed wire in the middle of the street. Press question mark to learn the rest of the keyboard shortcuts. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Thanks. Call 800.288.2020 and select Repair. Emergencies and Safety | Consumers Energy Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you have questions about your services, we're here to answer them. If you absolutely need to have it removed, consult with an electrician before doing so. Call us anytime at. We have made changes to keep employees safe so response and call times may be longer than usual. Some utility companies mark or paint their lines. Xfinity Outages | CableTV.com You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I really appreciate you being a member of the Comcast Family! Sky News - Wikipedia For immediate assistance, check out the Xfinity Assistant. Contact Us | Comcast Business Support Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Report it online using Xfinity Assistant. How much notice do you need to give Comcast to cancel? Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Hope this helps you out. Report Downed cable line | Xfinity Community Forum Warn others to stay away. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? https://corporate.comcast.com/stories/meet-our-digital-care-team. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! A tree in my back yard has two large branches resting on the phone/TV cables. For more information, please see our ASA, ABA, Adherence). How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Who Do I Contact About Downed Phone Line In My Backyard? How to File a Complaint Against Comcast - Your Options - FairShake Your IP: Hello there! Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. We have made changes to keep employees safe so response and call times may be longer than usual. STAY AWAY from downed power lines. Downed Power Line. How do I report a downed line in as few steps possible Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Store Locator Status Center Check for outages and troubleshoot your services. If the center conductor of the cable is solid copper, it carries it quite well. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Question: Does Comcast Hve To Repair A Cut Cable Line. Exposed Line/ Wire - How To Report & Things To Know From AT&T Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help In the aftermath of a major storm, be aware of hazards presented by downed power lines. Performance & security by Cloudflare. Downed power lines and safety after a storm - CenterPoint Energy Our community is your official source on Reddit for help with Xfinity services. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Thanks! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Archived post. Please help before someone gets hurt. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. New comments cannot be posted and votes cannot be cast. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Contact Us - Customer Support | DISH Click the "New message" (pencil and paper) icon, 3. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. the chances of Comcast having their act together enough to even . To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I have a downed wire in the middle of the street. With our new Xfinity support chat, you do not need to input the name of a person. Xfinity Customer Service - Contact Us View the Xfinity outage map and find out when an area will be back online. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. How Do I Report a Problem with My Comcast Landline? - GetHuman This website wants shut Can you please send us a Modmail message with your first and last name and full address? You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I am a bot, and this action was performed automatically. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. It's not the power line and I don't think it's the regular cable either because there's no service outage. I am a bot, and this action was performed automatically. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Step 1: Inquiry. To qualify for the credit, customers must: 1. Welcome to the Xfinity community! There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Hello saftek and welcome, Stay at least 10 feet away from the wire and secure the area to keep others away, too. Report downed power lines at 713-207-2222. how do i report a downed comcast line? - perfumexo.com For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Like. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Create an account to follow your favorite communities and start taking part in conversations. God forbid this huge company actually provide a phone number where you could talk to someone. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. -You are responsible for the "mast," the . Click to reveal Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It may be used in setting the FCC's priorities for regulating companies like Comcast. Then, to let us know why you're calling, say Line is down.. Please send us a direct message to "Xfinity Support" with your full name and address. Our team can help get that line raised. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. The easement at my back property line has poles with electric and utility lines. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Asking on behalf of my place of business. Hello @user_300363 and thank you! The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Let us give you a call as soon as an agent is available. This post was marked as solved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Then it thanks me for signing in. Privacy Policy. Call BGE at 1-877-778-2222 to report any downed electrical lines. Welcome to the Xfinity community! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. How do I know if my home is wired for Comcast? I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. to Call your mayor's office. Our team can assist with getting those downed wires raised. Report or View Outages; Other Contacts; General, Business, Landlord, . I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. I explained this to the rep when I called to cancel. Press question mark to learn the rest of the keyboard shortcuts. I don't have AT&T, or a landline. We truly appreciate you taking the time to reach out to let us know about a downed wire. Let us know if you find downed or uncovered wires or cables in your area. Filing a report of a low hanging cable? - Google Groups My electric company has been out already and have told me that it is Comcast's issue. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. The channel and its live streaming world news is available . Then it tells me it can help me better if I sign in. A woman in Huntington says she contacted Comcast several times about a line. New comments cannot be posted and votes cannot be cast. Wires down in your yard: Who is responsible? - ABC27 how to report downed wires | Xfinity Community Forum A drop-down list appears. A recent storm brought down a tree which took down one of the above ground cables by my house. We've had a downed wire touching our building for about two months at this point. We can assist you with getting a ticket opened to let our amazing local team know.
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