boasts three times faster connection to allow for streaming and video calling (where coverage allows). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Is there a way to call from your smartphone? Holland America gratuities are automatically charged at $15.50 per person, per day for regular cabin passengers and $17 for suite passengers. Other health-related information can be found on the CDC Travelers' Health page. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Accessible Transfer Requirements Rarely. There is a modest discount when these packages are purchased online before the cruise. By We considered this a very high price for 1 device-at-a-time for 7 days, but we bought it anyway. A On https://www.hollandamerica.com/, go to the Check-in link and start the CHECK-IN AND BOARDING PASS process (see below). Guests should indicate on this form which foods may potentially cause a severe reaction. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. A You will receive any necessary luggage tags for your land tour while on your tour. After a successful trial of Starlink satellite internet on Freedom of the Seas, RCL says it will be rolling it out to the rest of the fleet soon. Things to remember about the internet onboard cruise ships: Ships offer internet via satellite, which will be slower than the internet you will find on land. On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Special dietary needs, such as vegetarian, diabetic or gluten-free meals, are easily accommodated with advance requests. There is no "weekly" pricing, but you can see the price for a 7-day cruise here. U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. Bed can be converted upon request to 2 twins if full compliance is not needed. We have created a broad range of shore excursions with options available for every desired activity level. Holland America Line Introduces 'Have It All' Premium Package That Pack enough medication. * Prices are per person per day. If these services and having access to friends, coworkers, work, or even social media feeds are important to you, do your research before embarking as not all cruise lines have given their online services the same consideration. Read the news, check your email and keep up with favorite sports apps* and sites. Learn about our health protocols. Schedule changes can occur at any time and may affect your flights. With the Elite Beverage Package you can enjoy all drinks menu priced $15 and under including Dale DeGroffs Original Cocktails! LauraS Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Roll-in Shower and bathtub: Suites SC6175 & SC6164. Benefits includes customized flight choices, competitively priced fares, and late arrival protection should you experience flight delays on the day you are en route to or from your cruise, along with the support of our team along the way. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. Confiscated prohibited items are to be returned to Guest(s) ONLY on the actual day of disembarkation/end of voyage and ONLY after guest has scanned off at the gangway. Internet/Wifi Packages - Holland America Line Internet/Wifi Packages - MSC Cruises Internet/Wifi Packages - Norwegian Cruise Line Internet/Wifi Packages - Oceania Cruises Internet/Wifi Packages - Princess Cruises Internet/Wifi Packages - Seabourn Cruise Line Internet/Wifi Packages - Silversea Cruises Please note that this is a U.S. government regulation over which Holland America Line has no control. Just like connection speeds at sea, internet charges vary by cruise line. Payment is due at time of purchase and is non-refundable. Additionally, some port facilities may not be accessible due to stairs or steep ramps. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. Purchasing Transfers A passport is still the preferred document. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Holland America Line has invested over the past few years to expand onboard Wi-Fi service to satisfy growing guest demand for digital access at sea. Do Not Sell or Share My Personal Information. On a cruise last year, I tried to add an additional device to my premium $20/day internet plan as a test for my last two days onboard. Jewish: A Sabbath Eve is held each week. Internet and Wi-Fi: VOOM is the name of the Royal Caribbean internet service that is available on all ships. At Holland America Line we do not discriminate against individuals on the basis of disability. The SSO/Staff Captain are authorized to make a professional judgment as to the legality of any item declared,detected or discovered on board. Some carriers do offer specific cruise ship packages, but general international plans do not apply to cruise ships. Local sales taxes are applied where required. He could see the booking and only his expenses. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Q I find some of the wording on my Express Docs is too small on the screen to read comfortably. Onboard credits may not be refundable at the end of your cruise. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year. A separate email is sent for each booked guest. What follows is a breakdown of the advertised services around Wi-Fi by the cruise line and previous cruiser insights on these services for many cruise lines sailing vacationers are considering. Related Post: How to Save Money on a Cruise. Enjoy a seamless experience from ship to shore with a high-quality City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call. Each shore excursion will show a corresponding activity level icon; use the icons as a general guide to the level of activity involved. Several lines have rolled out superfast high-bandwidth Wi-Fi, with relatively affordable high-speed services that can even support video chats, music and movie streaming. Your email address will not be published. Update: Celebrity Cruises announced that beginning November 17, 2020, basic Surf internet will be included in the standard cruise fare. CC Help Jenn Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Signature Dining Package and Beverage Package - Holland America Line Your travel advisor can provide additional information about this requirement. Fees: For cruises four days and under: Platinum Unlimited $39 per cruise or pay $29 for First 24hr Platinum Unlimited; Gold Unlimited $29 per day; Silver Social Unlimited $24 per cruise; Bronze Social Unlimited $19 per day. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@hollandamerica.com. Promotional credits are non-refundable. Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing on-line check-in. This includes beers, wines, spirits and cocktails, as well as mocktails, juices, sodas, bottled water, coffee and tea. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans. Royal Caribbean offers VOOM high speed internet you can add to your cruise to stream and stay connected, but costs will vary based on number of devices you wish to connect as well as your ship and sailing. Please attach a tag to each piece of luggage you will be checking on the cruise. In the Arctic, for those traveling to Prudhoe Bay or Nome and Kotzebue, temperatures are cooler, in the 40s and 50s. Get up to 30% off Have It All cruise fares, free balcony upgrades and kids' fares, Wi-Fi, our Signature Beverage Package, Shore Excursions, and Specialty Dining plus up to $400 Onboard Credit and more. A bit of confusion on the semantics. 3. Holland America Line will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Your booking will be credited to, and finalized by, your preferred travel advisor. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. A few lines charge by bandwidth. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Guests on a multiple device plan will all have the same service level package. Club HAL is unable to accommodate children requiring one-on-one care into programming. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola Freestyle program with more than 100 unique Coca-Cola flavors available. To board the ship, your service animal must have current vaccinations. Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway. Its fleet of premium ships visits . If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. Holland America Line does not recommend storing medication in any mini-bar. Roll-in Shower: Staterooms J1074, K1011 & K1012. The VOOM Surf Voyage Package on average starts at $15.99/day for one device and allows you to surf the web and send emails. If a box or bar opens at the bottom of the page that reads Save or Open, click Open. If the messages says Save or Save Asclick Save As and the Open option should display next. That being said, it is not the same on every ship, and the costs are specific to each cruise line, so dont make assumptions that just because you sail on one two years ago and want to pick a new line, the services may not be the same. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. Holland America Line is not responsible for airline schedule changes. Take a class or work out in the Fitness Center or head outdoors to the sport court and pools. The short answer is yesbut it differs from cruise line to cruise line. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Cash is not accepted for individual transactions, e.g. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. From the U.S. dial 18664167447, from the UK dial +44 2033 754769 or +16174821100 if calling from any other location. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Fully Accessible Single Side Approachrooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. Children 16 or older are also required to have a photo ID. Plastic water bottles are not allowed. The service is available in more than 250 U.S. airports. that includes specialty coffees with liquor in them. (If you choose to take advantage of Holland America Line's Cancellation Protection Plan, this payment will also be due at time of initial deposit.) All activities are supervised; however, the Club Hal Director is not responsible for any child if he/she chooses to leave the activity. Fees: Cruise & Maritime Voyages charges $19 for 100Mb, $38 for 200Mb, $69 for 500Mb, and $99 for 1,000Mb. You do not need to include suffixes on your airline reservation. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. These options include Unlimited WiFi, Unlimited Premium WiFi, Unlimited Social Media WiFi, and 250 Minutes Anytime Internet. Will I receive paper documents? Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. Cruise contracts are nontransferable. If desired, CPP may be purchased at time of deposit or at any time prior to the date on which cancellation fees begin to accrue. It is recommended that guests make every effort to contact ourGuest Accessibility Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. Holland America Line's EZpay option makes it a breeze to budget for a dream cruise vacation and pay it off over time. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. In most ports of call you may easily exchange your U.S. dollars into the local currency at banks, airports and major hotels. The free Passport to Fitness program has the added fun of a reward at the end of the cruise for participating in onboard activities. The rate is $US16.00 per minute and billing begins at the time specified. With the changes we have made we aim to improve guests digital experiences compared to prior cruises aboard Holland America Line. Guests who are cruising together but have opted for different hotel or tour packages should also print out one full copy of their Express Docs for each traveler. This right does not apply to increases in Taxes or to Surcharges. Listen to the menu and select the number that corresponds to the ship you are calling. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. We remain optimistic that out approach on future sailings will become more flexible. All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorization. includes unlimited non-alcoholic beverages and bottled waters 500ml and under. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line provides guests with the following link toCIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents:https://cibtvisas.com/hollandamericaline. Roaming charges apply. Hairdryers are available in staterooms on all ships. **DISCOUNT MAY APPLY FOR LONGER SAILINGS. Q Where can I locate information regarding the accessibility I need while on my cruise? You can also look for local restaurants or facilities with free WiFi hotspots in your ports of call. Watch for package deals prior to your cruise and check if your Crown and Anchor member level offers a discount on internet service. Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. If my DH logged in under HIS mariner number, he couldnt access our internet plan. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Be sure to keep your documents on your person or in your carry-on bag so you can access them easily. Global Positioning Systems (GPS) to precisely locate our position on the sea. You may order hot water from our complimentary In-Room Dining service 24 hours a day. The Holland America wine policy was changed in 2021. Air Rates/Taxes and Fees Air rates will be quoted at the time of booking. Under page range you may select which pages you would like to print. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Keep in mind, this is just a sample of the sights waiting for you on a Holland America Panama Canal cruise vacation. Holland America Line - Holland America Line Connect is the brand's version of satellite internet at sea. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ships bridge as well as at the door itself. SY5002 & SY5001 are set up with queen bed only to meet compliance spacing. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Facsimile service is available on board. On your Holland America Line cruise you're free to dine As You Wish, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule. Often times, these rates will be cheaper than cruise internet packages. And if your child is celebrating a birthday on board, ask our dining crew for a special, personal-sized cake! Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Cruise ship apps will be even more important once cruising resumes to allow for QR menus, virtual queues, and more contactless options. A We will not charge document reissue fees for Express Docs. Prescription medical marijuana is not allowed on board. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. Holland America adds a "daily service charge" of $14.50 per person, per day to passenger bills for most rooms.